Updated on April 1, 2025
DELC’s Annual Customer Satisfaction Survey Report contains the results of DELC’s first ever customer satisfaction survey.
Quality customer service is an essential element of achieving DELC’s mission and vision. It helps us understand if we’re accomplishing our Growing Oregon Together Strategic Plan goal to “Develop and improve operational foundations to efficiently serve Oregonians.” It also supports understanding of our DEI Plan goals to “build capacity of social equity principles throughout all of DELC positions,” “strengthen relationships internally at DELC and externally with all communities,” and “improve quality and access to services and programs while tracking measurable goals.”
The survey was conducted in August of 2024 and DELC received 296 usable responses. In terms of overall quality of services, 70% of survey respondents indicated this was good or excellent. Analysis of survey responses suggest DELC’s strengths were helpfulness, knowledge and expertise, and courtesy and respect. Analysis also suggests opportunities for growth were availability of information, timeliness, listening to needs, clear communication, and knowing who to reach out to.
Click below to find the Executive Summary and access the full report.
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- DELC’s Customer Service Satisfaction Survey: Coming Soon!
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