Updated on March 18, 2025
Navigating benefits just got easier. The Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) has released three new how-to videos to help people verify their identity, regain access and solve login issues for their ONE Online account.
A ONE Online account is where people can manage medical, food, cash, and child care benefits all in one place. These new videos address some of the most common issues people face when using the system:
- Proving your identity
- How to unlock your account or regain access
- Resolving account errors
The videos are available in English and Spanish on the ODHS YouTube page, and the ODHS Office of Communications will be sharing news releases in both languages.
These resources are designed to make accessing benefits easier and faster. Please share the video links with your networks to ensure more people can get the help they need.
Watch the videos now on the ODHS YouTube page or find them on our website under How-to Videos.
English YouTube links
Unlock your account or regain access
Spanish YouTube links
Cómo Verificar Su Identidad para Crear Su Cuenta en Línea de ONE
Cómo Recuperar el Acceso a Su Cuenta en Línea de ONE
¿Problemas para Iniciar Sesión en Su Cuenta en Línea de ONE?