211info is a resource for communities finding support to identify, navigate, and connect with the local resources they need. Families and care givers can use 211info to find local child care resources and child care providers in their area!
How do I contact 211info’s Child Care line?
Dial 211. Listen to the prompt for Child Care and press the specified number (the number can vary by region).
Text the keyword “children” or “niños” to 898211 (TXT211)
Email children@211info.org
HOURS: Monday – Friday: 7 a.m. to 11 p.m.; Saturday – Sunday: 8 a.m. to 8 p.m.
How long does it take for 211info’s Child Care staff to return calls?
If a specialist is not available there is an option to leave a voicemail. The Child Care Team has 24 hours to follow up with callers. Most calls are returned within an hour or two of leaving a message.
How are child care referrals provided to families?
211info staff ask the person requesting referrals what would work best for them. Referrals can be given via phone, email, text, or mail.
What if a caller does not speak English?
211 has bilingual staff on the phones and also has access to multiple translation service/language lines with over 240 languages available.
When I searched using the FCCO online tool I was not successful at getting a list. What can I do?
The public can contact 211 directly for help with finding child care. Staff will provide you with a customized list of child care referrals in your area.
Can 211 help me find financial assistance for Child Care in Oregon?
211info staff can refer families to programs that are free to eligible clientele and/or help with the cost of care such as Employment Related Day Care, Preschool Promise, Baby Promise and Head Start. We can also find providers that offer discounts, sliding scale fees or scholarships.
Can the Child Care Team recommend a quality child care program?
211 staff can provide referrals but we cannot make recommendations. 211 gives a full range of child care options and tools to help parents choose a provider that best meets their individual family needs.
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Why does 211 give referrals to providers who are full?
It is not guaranteed that the providers on our referral lists have openings. Although the local CCRR’s often update the child care provider information, vacancies can change daily. Parents must contact providers directly to find out if they have an opening.
Does 211info add and update the Child Care Provider Listings?
Providers must contact their local Child Care Resource and Referral to update their listing. 211info’s Child Care Team can help providers locate the CCRR in their area. Click below to view other Child Care Update articles
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